Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. Items that have been damaged, altered, or show signs of wear will not be accepted for return. If you wish to return an item, please ensure it meets these criteria before initiating the return process.
Return Process
To initiate a return, you must contact us by emailing [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns must be requested within 30 days of receiving your order to be considered valid.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If an item is returned without tracking, we cannot be held responsible for lost returns.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment providers processing times.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item before making a new purchase.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized items, gift cards, and items marked as final sale. Please check the product description before purchasing to ensure the item is eligible for return. If you have questions about specific items, please reach out to us via email.
Contact Information
If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Please note that all communication will be conducted via email only, so ensure you provide a valid email address for correspondence.